1. Policy scope
This Refund Policy applies to quotations, advance payments, project orders, custom-built products, software or automation work, dispatch arrangements, installation planning, and related commercial services provided by KMJ TECHNO.
2. General refund principle
KMJ TECHNO works on a project-based and often custom-manufactured business model. Because many orders involve tailored design, procurement, fabrication, configuration, branding, and logistics, refunds are not automatically available once commercial work has begun.
3. Advances and booking amounts
Any advance payment, booking amount, or order confirmation amount received by KMJ TECHNO is used to reserve resources, initiate planning, and begin project preparation. Such amounts may be non-refundable or partially refundable depending on the exact stage of the project and the written commercial terms agreed with the buyer.
4. Cancellation before work starts
If a cancellation request is received before procurement, production, customization, software work, or dispatch planning has started, KMJ TECHNO may review the request and, where appropriate, approve a refund after deducting payment gateway charges, bank charges, administrative expenses, or any confirmed processing costs.
5. Cancellation after work starts
Once planning, sourcing, fabrication, software configuration, branding, packing, transport booking, or installation coordination has started, a refund may be denied or reduced because time, materials, and third-party commitments may already have been incurred.
6. Custom products and project work
Custom-made, made-to-order, personalized, or site-specific products are generally non-returnable and non-refundable once production or preparation begins. This includes products, components, branding, layouts, and technical work developed specifically for the buyer’s project.
7. Delivered goods and services
Refunds are not normally provided for successfully delivered goods, completed services, consultation work, installation coordination, on-site support, or project milestones that have already been executed. If there is any issue, KMJ TECHNO may instead offer repair, replacement, clarification, or another commercially reasonable resolution depending on the situation.
8. Damage, shortage, or transit issues
If goods arrive damaged, incomplete, or with a verified shortage, the buyer must notify KMJ TECHNO promptly with supporting photos, delivery notes, and invoice details so that the matter can be reviewed. Any remedy will depend on inspection, claim verification, and the relevant courier or insurance process where applicable.
9. Refund method and timeline
If a refund is approved, it will normally be processed using the original payment method or another mutually agreed method. Processing time may depend on the payment provider, bank, internal verification, and the nature of the transaction.
10. Chargebacks and disputes
Before initiating a chargeback or payment dispute, we request that you contact KMJ TECHNO directly so the issue can be reviewed and a practical business resolution can be attempted. Unresolved disputes may still be handled in accordance with the relevant payment provider’s process and applicable law.
11. Contact for refund requests
All refund requests should include the buyer name, invoice number, order reference, payment proof, and a clear reason for the request. Please send refund queries through the published contact details on the website.